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A support staff member has closed this chat

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Level 1b

Hi,

After waiting for an hour this morning I get down to being number 2 in the queue and I get the message:

'A support staff member has closed this chat'

This is the third time this has happened to me, yesterday I had waited just over 2 hours. Is there something wrong with my browser settings that makes this happen?

I also sent 2 emails to helpdesk@tpg.com.au but have received no reply. My problem isn't a big one but I would like it solved, after all I am paying good money for the service. I understand that COVID-19 has caused a lot of disruption, but it seems the chat system is just not working. I think that TPG will lose quite a bit of business through this. I don't know how other providers are coping but I have heard anecdotally that it is not as bad as TPG.

Nick