ADSL 2 Modem activation

[kishoremj14]

Hi,

I received the modem and did the set up as per instructions.  when the modem will get activated? TPG technician will visit ? to the activate?  thanks.

[Will]

Hi @kishoremj14,

Welcome to the TPG Community!

Using your community details, I was able to check your account. Based on the records, the installation should have been done on June 15, however, it's still not tagged as completed by Telstra.

I have escalated this to our Provisioning Team. Please expect a call tomorrow (June 17) between 1-2PM VIC from one of our Provisioning Case Managers to provide you an update.

For other queries, feel free to leave a message.

Regards,

[Will]

Hi @kishoremj14,

I can see that you were contacted by a Provisioning Case Manager earlier and that you were told that the service has been tagged completed by Telstra.

However, since your service is still not working, our Helpdesk Team has escalated the issue further to our Engineering Team for further investigation.

You will be provided updates via SMS or phone call by one of our Engineers regarding the case.

Should you have other concerns or queries, feel free to drop by.

Regards,