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ADSL+2 Ridiculously Slow

Level 1c



I've had ADSL+2 for years, and while at times it can be slow, we have been hovering between 3-6 download speeds over the last few days, and we are all working/studying from home (two adults and three kids). Today they've had to miss classes because it was always dropping out and noone is watching or listening to anything online, just the basics.


Can you please help? Is TPG able to increase limits/speeds during this period where people are forced to be home like some other providers? 


Thank you

Level 1c

I overestimated! It's actually between 1-4.