TPG Community

Ask, answer and talk about our products

ADSL 2+ Speed

Highlighted
Level 1a

My ADSL 2+ speed has dropped from 6mbs over the past year to less than 3Mbs for the past two months.

I've seen a lot of recent posts from other people in the community complaining about the same thing. Are all these issues related? Can a tech please be assigned to my case and help to investigate what could be going wrong?

1 REPLY
Moderator

Hi @dave77,

 

Welcome to the community!

 

I was able to pull up an account using your community details. I ran initial tests on your service and it shows your connected for 57m and getting a passing speed on the line 3.1Mbps.

 

Getting 3.1-3.4Mbps connection speed is considered passing based on your location. As ADSL2+ connection speed is based on the copper line distance going to the exchange and your location is 3573m away from the exchange (This can be seen by visiting this link http://tpg.com.au/maps/).

 

Let me know should you require further assistance.

 

Regards,