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ADSL Internet service keep dropping off

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Level 1

Hi Tech support team of TPG,

Please help me solve this problem: from last week, it is very hard to get online. from the day before yesterday, no internet at all. 

I tried reboot the moderm, tried re-log-on in the moderm. still does not work. 

I have been with TPG more than 9 years, these problem never happen. 

urgent!!!!!!

many thanks!

1 REPLY 1
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Moderator

Hi

 

My apologies if you are not able to reach our support people.

 

Have you perform the troubleshooting on the ADSL sevice

https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-a-Slow-Internet-Connection/ba-p/11...

 

You can odge a fault using the TPG app.

 

Thanks