Welcome to TPG Community!
We have located the account using your community details and we can see that you have been in touch with our Technical Team. Your issue has been escalated to our Engineering Team and they have lodged it to our wholesale partner Telstra for further investigation.
Telstra is committed to send a technician anytime between now and 27/Nov/2018 and the case engineer will be in touch via SMS or a phone call as soon as a feedback becomes available.
Should you have further queries, feel free to drop us a message. Thank you.
Hi @Fari, we can see that Telstra technician was able to fix the issue and the service appears to be working fine now.
We'll be closing the technical ticket now and please advise us should you need further assistance. Cheers!