ADSL speed is less than 1Mbps

[mozzo]

I moved into a new apartment in Sydney more than a month ago and the ADSL speed has been terribly slow, less than 1Mbps.

I had raised an issue Ticket number # 10145261 and was given a report that it is faulty wiring/socket inside the apartment.

I got an electrician to come and check the wiring and sockets and even replaced the socket. And he said, there's abosolutely nothing wrong with the wiring.

However, there's no improvement in the speed.

I work from home reguarly and need a better connection speed desperately.

Would you please fix this?

Thanks

[Riezl]

Hi @mozzo,

Welcome to TPG Community!

We have located the account using your community details. We can see that your concern has been escalated to our Engineering Team.

We have forwarded your message to them and we'll have the case engineer contact you to discuss the progression of the case.

If there's a need for us to send a technician, you will be advised via SMS or phone call.

[Riezl]

Hi @mozzo, we can see that our Engineering Team has been in touch and a technician has been booked for tomorrow to further investigate the issue.

The team is closely monitoring this and the case engineer will contact you for any additional update.

Should you have further queries, feel free to drop us a message. Thank you.