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ADSL2+ Dropping out constantly

Level 1a

Hi, 

 

I have been with TPG for 3+ years with an ADSL2+ connection. In the past month the internet has been dropping in and out every day. 

We constantly have to reset the modem router (TP Link). This re-connects the internet for about 20-60 minutes until it drops out again. 

It is very frustrating and often when the connection is online the speed is slow. 

 

Can you please help?

 

4 REPLIES
Moderator

Hi @Hanoi,

 

Welcome to the community!

 

I would love to help. What troubleshooting have you done so far?

 

Also, on which device(s) you experience a drop-outs on your connection.

 

Regards,

Level 1a

Hi Shane

 

Thanks for your prompt response. 

 

We experience drop outs on laptops, apple tv / netflix and mobile phones. We don't use the phone line/it's not connected to a phone. 

 

We have tried restarting the modem, turning off the modem, waiting a minute and turing it back on again, checking the power cords and telephone line cords. 

 

Any ideas?

 

 

Moderator

Hi @Hanoi,

 

Thanks for the additional details. Kindly, PM me your account details (Username/Customer ID or Contact number associated with the account).

 

I will have this checked.

 

 

Cheers!

Moderator

Hi @Hanoi,

 

Thanks for sending me your details. Initial test results shows a minimal dropout. I would like to arrange a call from one of our Technicians.

 

Kindly, PM me your best contact number and preferred time today.

 

 

Regards,