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ADSL2+ Huge amount of Drop Outs - Speed fine when working

Level 1a

Hi,

 

I just switched over to this TPG ADSL2+ Home Phone bundle. Over the past week or so, our internet has been dropping out on a regular basis (especially at night).

We have tried everything to remedy this issue (e.g. restarting modem, move modem, etc.) and it has not been solved.

 

When it is working the speed is fine however it just drops out for seemingly no reason at random times.

 

Is there an issue with TPG's connection which could be causing this?

 

Cheers,

David

 

 

3 REPLIES 3
Moderator

Hi @drkelbs,

 

Welcome to the community!

 

I was able to locate your account using your community details.

 

I ran initial tests on your connection and it shows 1week 1d 12h 9m and there is a possible line fault causing the internet to drop out. I'd like to know if you have tried to isolate the modem/router alone to the wall socket? Also, I would like to arrange a call from one of our Technicians for further test and investigation.

 

Kindly PM me your best contact number and preferred time.

 

In case you need a reference: How to send PM.

 

Regards,

Moderator

Hi @drkelbs,

 

Thanks for sending me your details.

 

I will arrange a call from one of our Technicians tomorrow morning. Make sure to keep your lines open, let me know how it will go.

 

Cheers!

Highlighted
Moderator

Hi @drkelbs, we can see that you have been in touch with one of our technical specialists, who discussed the concerns raised.

 

Please continue monitoring the connection and if the issue persists, please let us know so we can investigate further.