Hi @ejshort,
Welcome to the community!
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Regards,
Hi
For the past few months my ADSL2+ connection with home phone has been dropping out and reconnecting at least 6 times a day on all devices. It drops out for around 5 minutes each time this happens.
As I live in Victoria and have been in lockdown working from home for many weeks it is very frustrating as I am always dropping out of meetings and losing work if not regularly saved.
I did not have this issue last year.
Can you please assist?
Emily
