Welcome to the Community!
I'm sorry about the service disruption. Let me help you in sorting this out.
Can you send us a PM providing your customer ID or username along with your service address? We can't find your TPG records using your community details.
How to PM? Check this link.
Our records show that you have been contacted by a Complaints Resolution Case Manager regarding your concern. For follow up, you may contact your Case Manager directly by replying to the email sent to you or through the contact number noted in the message.
We've seen that our Complaints Resolution Case Manager sent you an email in regards with your complaint with your Standalone ADSL2+ connection.
Note: Standalone ADSL2+ service requires a separate active phone line to work.
I don’t have any further updates differing from what has already been communicated to you. We will pass this to our Complaints Resolution Team for additional reference. It is best to contact them directly via return email.
Let us know should you require further asistance.
Regrettably, I wish I was the bearer of better news. We understand the our Complaints Resolution Case Manager already explained the resolution of this issue.
We recommend that you contact the case manager directly via return mail.
As mentioned above.Standalone ADSL2+ service requires a separate active phone line to work.
Let us know if we can be of any assistance. Thank you