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ADSL2+ connection unstable with time outs

Level 2

I have had very similar issues the entire time I have had my TPG service and don't understand why it internet constantly times out multiple times a day? When the connection is strong, it's strong but out of no where it will time out and not be connected to the internet which is extremely frustrating as sometimes it is for hours on end.


Please help me





Hi @fellows95,


Welcome to the community!

I was able to locate your account using your community details. I ran initial test and shows a possible line issue causing slow and dropouts to your connection.

I will raise this to our Engineering Team for further test and investigation. Assessment usually takes 24hrs and updates will be provided by the assigned Engineer via SMS or phone call.

I'd like to get your best contact number and preferred time.


In case you need a reference: How to send a Private Message.




Hi @fellows95,

I've seen that you have been in contact with one of our Engineers and advised that a line fault was found causing unstable connection and fixed by Telstra Technician.


At the moment your service is now is connected for 1d 5m.


Tell me should you require further assistance.