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ADSL2+ constantly dropping out (WiFi)

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Level 1c

My wife has been working at home for the past few months, and starting yesterday (6 August) she experienced multiple dropouts. These are 1-5 minutes in length, and seem random as to what time they occur (we had a few hours of unbroken access yesterday evening, but in the afternoon I experienced 2 dropouts in 2 hours).  We have rebooted the modem, tried sitting in different places (we don't have the cabling to move the position of the modem, and only have one outlet downstairs to plug it into), but nothing has worked.

 

Drop outs continued today.

 

I am hoping to be able to call TPG tech support once I get home from work, but I thought that I might try in here first.

2 REPLIES 2
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 1c

I have sent you those details.

 

My wife has reported 3 further dropouts since I posted my initial message.  All 2-5 minutes long.  Some quite close to each other (as in the connection would return, then drop out again within 5 minutes).