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ADSL2+ super slow and high ping

Level 2

Hello our internet has started behaving terribly with extremely slow speeds, albeit intermittently but increasingly worse over the past few days and near unuseable today; for example ping in several games is upwards of 300-400ms and struggle to even load a webpage yet alone youtube or netflix etc. Have tried isolation tests etc to no avail - can someone please check our line? thank you.

3 REPLIES 3
Level 2

Unusable again today, here's DSL connection info:

Moderator

Hi @ljowitt25,

 

Welcome to TPG Community!

 

We'd like to check the status of your connection and help with the resolution. We have located an account using your community details, but we'd like to make sure if we got the right one.

 

Please PM us your TPG customer ID, username and complete address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Moderator

Thanks for providing the account details via PM, @ljowitt25. We have escalated the issue to our Engineering Team for further investigation and a case engineer will contact you within the day to discuss the progression of the case.

 

Let us know should you have further queries.