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Account debited after cancellation

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Level 1

I submitted a cancellation request on June 02, 2020. My account was debited today for the month of July. I have tried calling the customer care without any success. The customer care executive put me on hold and then disconnected the call after 5 minutes. I called again and I was on the call for more than 45 minutes without any resolution.

 

How do I get the charge refunded and ensure that I am not billed again.

1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter