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Account upgrade stalemate

Teejay
Level 2
Anyone else having the frustrating issue of TPG taking over 5 days to upgrade a broadband plan and still have no idea on what the issue is and how to solve it. We have been on several calls with TPG customer service and it’s fair to say that nobody knows what’s happening.
Really frustrating experience.
1 REPLY 1
Angeli
Moderator

Hi @Teejay

 

Welcome to TPG Community! 

 

We'll make sure that you'll get the help needed on this plan change. Send us a private message with your TPG customer ID or username and we can discuss it from there. 


How do I private message (PM) in the community
 

Regards, 

Angeli