Hi @thomascattapan ,
Welcome the community
We're able to locate your account using your community details. We've seen that you have been in contact with one of our Provisioning Case Manager and provided the installation update on your service.
Based on the latest log on file, an NBN Technician is scheduled to complete the installation on Tuesday, 18 February 2020, 8:00 AM - 12:00 PM and your attendance is required.
Let us know how it will go and should you require further assistance.