Welcome to the Community!
As per checking, the issue has been escalated to our Engineering Team and they are now working on sending a technician to investigate further.
You will receive additional updates via SMS or a phone regarding the technician visit schedule.
We have already made follow up with the case engineer and put a note to prioritise this case.
Let us know if you need further assistance. Thank you.
Hi @Dan_Mulgrave, we can see that our Engineering Team has been in touch and discussed the status of the case.
As per checking, your service is currently affected by an outage and the estimated time of restoration is 23/April/2018 until end of business day.
We apologise for the inconvenience this issue is causing you, but we will continue monitoring the account and the case engineer will contact you as soon as additional update is received.
Should you need further assistance, feel free to drop us a message. Thank you.