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Adsl and phone disconnect

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Level 1
Hi, can you cancel my phone and adsl? I’ve been trying to cancel my service and no one from tpg has phoned me back.

I filled out the online cancel request form which gives 1 month notice, and I was sent an automatic email saying that it would not be canceled until I talk to Tpg.

I’ve lost my job because of corona virus which would make me a vulnerable person. My next step will be contacting the ombudsman to make a complaint as it seems tpg are not allowing people to cancel their service even if not in contract.