Given the current situation, I am home bound and my job requires me to be on the computer constantly. But there was an outage in my area between 29-Mar and 31-Mar. I got a message from NBN that it was fixed on 31-Mar, but all day yesterday there was no internet at all. I have verified NBN outage website, but see that it's good from their end. I have turned off the modem a few times, left it turned off for a few secs and turned back on - no avail. Given the outage for 3 days I have bumped my phone data. I urgently need help if I have to continue to work today.
Sometimes 4, sometimes 5 or 6 lights flash on the modem - v inconsistent.
Understand there is no phone support, but I see this message anytime I send a chat message during TPG support hours - "Our team members are currently serving other customers. We appreciate your patience. Please try again later." I don't seem to get a response after this, and there is no indication whether I just wait there or should I try another time?
Sadly... if there is no DSL signal from the exchange (or local node)... no amount of power-cycling the modem will fix it :-(
This is an NBN issue... but unfortunately. .. you have to go thru TPG to get fixed.