All lights on modem and wired connection working but no wireless

[maddisongoulie]

Hi there,
We are having problems with our wifi. The Xbox directly connected to the modem still has perfect connection, but anything wireless isn’t even registering that the wifi connection is available. All lights are on with the modem, and we have tried turning on and off again.

[Ken-C]

Hi there


Welcome to the community,



Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 





kind regards