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Anyone having probs in Blackheath Blue Mountains last few days?

Level 1

Dear all, our TPG NBN internet has had progresssively longer outages over the last few days. Done all the router stuff - off/on, reset etc. No joy.

 

We haven;t had any lightning of similar either. Just wondering if it's us or the network around Blackheath Blue Mountains?

2 REPLIES 2
Moderator

Hi @Lipid,

 

Welcome to TPG community!

 

We'd like to have this investigated. I went ahead and searched for your account on my system using your community name, but I am unable to make a match. Can you please send us a private message with your TPG username or customer ID so we can run some remote test on your service.

 

Kind regards,
Mc

Level 1

I AM ALSO HAVING CONNECTION PROBLEMS IN BLACKHEATH AND HAVE DONE ALL THE SAME MODEM MACINATIONS!  BECAUSE THERE IS NO ONE TO ANSWER MY CALLS ON THEIR TELEPHONE BECAUSE OF THE CORONA VIRUS-I HAVE NO WAY TO UNDESTAND WHAT IS GOING ON?  MY MODEM PASSWORD SHOWS NOW ALWAYS AS 'INCORRECT'? MY ACCOUNT NUMBER IS 5932913 CAN SOMEONE HELP ME I AM A PENSIONER AND NOT TECH SAVVY? REGARDS LLOYD