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Archer VR1600v Connection Dropout.

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Level 1

i Am experiencing connection dropout since i started using NBN... Sometimes there are about 2 times during the day, but lately i have been experiencing about 10-15 times a day...... The nbn box has all green light and are stable....

 

Usually when this happens i have to sit ideal for 15 mins and then it comes back on again. 

 

Also when connection drops out and i visit the modem/router page it displays this message " "PPP connection failed. Please contact your Internet service provider to confirm if your line is in good condition. If the problem still exists, please contact TP-Link technical support for further help"

 

Please help....

1 REPLY 1
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Moderator

Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you Smiley Happy

 

 

kind regards