Archer VR1600v v2 keeps dropping connection

[buyme]

Same problem here guys since February 2020.
TPG know they are supplying faulty equipment and then doing nothing about the situation.

Further to my problems since February, we now have a new issue, the phone drops out until I restart the modem. Again this happens every few days and nobody at TPG believes there is a problem. We are a Business and we cannot continue to have these issues. I have now had enough and have put in my complaint to the Ombudsman.

Our Customers cannot reach us and many of them believe we have closed our Business. So in addition to this, I now need to undertake Commercial Advertising to get the message out there that we have not closed our Business. Apparently this has been going on for 3 weeks, based on what some Customers have told me. It may be even longer than that.

Please escalate or organise for a Replacement Modem. I have said for a while now that I have a faulty modem, but nothing gets done. I am extremely frustrated with TPG and it's lack of Service.

Regards,

Kon

[PeterW]

Hello Kon,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

[buyme]

We are still having problems with our Phone. No dial tone.

We are a business and no phone. That's just fantastic TPG.

Can someone please resolve our Internet related issues that we have been having since Feb 2020.

Everything just falls on deaf ears.

[Riezl]

Hi @buyme, we can see that you have been in touch with one of our technical specialists who was able to request for a new modem. The modem has been shipped and on its way for delivery. We have sent the consignment number through SMS and you can track its status here: https://auspost.com.au/mypost/track/#/search

[buyme]

Yes I have received 3 SMS messages over the span of a week:

* the 1st saying it has been sent

* the 2nd asking if my address is correct and the

* the 3rd asking if its a residential or business address.

Why couldn't TPG send me 1 SMS instead of procrastinating?

[marthaneilson]

We're tragic to realize that you experience association dropouts with the administration. In view of your given data there is a likelihood that the issue is brought about by a line issue or a broken modem/switch.

To more readily comprehend the circumstance, send me your record subtleties (Username/Customer ID along with the location on document) and we'll have this checked.  what is a paralegal

[sjtmdwns]

Sam problem with this modem and TPG keeps blaming NBN and NBN keeps blaming TPG.

6 months

3 NBN visits

Multiple calls wasted waiting "40 minutes" to be told its being "monitored"

Dropouts still happening everyday

I send have complaint emails to deaf ears

Noone believes me that the modem needs to be replaced.

Seriously, someone please reach out to me to fix this asap before this story gets longer.

[Riezl]

Hi @sjtmdwns ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community