Assistance in upgrading my plan

[m_martha]

Hi,

I have recently moved house and relocated my existing plan (100mb superfast on FTTN), the new house has FTTP, so I requested to have my plan increased to the 200mb Ultrafast,I was told it was best to relocate my existing plan and then the CS rep would upgrade me on the day my service was active at the new house.

I've rung a few times and keep getting told the CS rep will call me back and activate the new plan for me , but so far I haven't heard from her.

Can I just log in to my account and upgrade the plan myself,or can one of the CS reps on here just do it for me please?. Usually when I've requested a plan change with TPG it's been handled within 24hrs

cheers

Jamie

[Anonymous]

Hi @m_martha,

Welcome to the community!

I would love to help chase this with our Account Specialists, drop me a private message with your account details (Username/customer ID together with the address on file) also include your best contact number and preferred time tomorrow.

How do I private message (PM) in the community

Regards,

Hi,

I have recently moved house and relocated my existing plan (100mb superfast on FTTN), the new house has FTTP, so I requested to have my plan increased to the 200mb Ultrafast,I was told it was best to relocate my existing plan and then the CS rep would upgrade me on the day my service was active at the new house.

I've rung a few times and keep getting told the CS rep will call me back and activate the new plan for me , but so far I haven't heard from her.

Can I just log in to my account and upgrade the plan myself,or can one of the CS reps on here just do it for me please?. Usually when I've requested a plan change with TPG it's been handled within 24hrs

cheers

Jamie

[m_martha]

Hi Shane,

I typed it out but it says I've exceeded the max number of PMs I can send (1?)

cheers

Jamie

[m_martha]

Msg'd now thanks Shane