Bad upload Speed

[cristalj]

Hi there

My upload speed is quite bad, to the point that my internet just stopped working....I had to switch to my phone. Can you help please?

 

[KarlB]

Hi @cristalj 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[Mal_mod]

Hi Cristalj, 

I  was able to locate your account details. 
I can confirm you're on the 12/1   NBN Plan. 
Which translates to a Max download of 12 Mbps & an upload  of 1 Mbps 

the next plan is our 50/20   

cheers