Bad upload Speed

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Level 1

Hi there

 

My upload speed is quite bad, to the point that my internet just stopped working....I had to switch to my phone. Can you help please?

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2 REPLIES 2
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Moderator

Hi @cristalj 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi Cristalj, 

I  was able to locate your account details. 
I can confirm you're on the 12/1   NBN Plan. 
Which translates to a Max download of 12 Mbps & an upload  of 1 Mbps 

the next plan is our 50/20   

cheers