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Ban on outgoing emails

Level 2

When I attempt to send an email (All emails) using tpg I get the following error message:


Task  - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties.  The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User *********** is banned from using SMTP AUTH due to previous abuse'


I am an old man, I have never sent SPAM, bulk emails or offensive emails -  Otec



Hi @otec 


Welcome to TPG community!


If  TPG e-mail servers detected some virus or malware on the e-mails that you are sending

 or TPG e-mail server has detected that your account is sending message to a large number of recipients, you may get this issue.


You can follow the simple steps below to fix this issue:


1. Change you TPG account password online:

2. After changing the password Wait for 15-30 minutes before testing the mail.



Hope this will fix your issue,