TPG Community

Get online support

Ban on outgoing emails

Level 1

When I attempt to send an email (All emails) using tpg I get the following error message:

 

Task  - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the email address in your account properties.  The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User *********** is banned from using SMTP AUTH due to previous abuse'

 

I am an old man, I have never sent SPAM, bulk emails or offensive emails -  Otec

 

1 REPLY 1
Moderator

Hi @otec 

 

Welcome to TPG community!

 

If  TPG e-mail servers detected some virus or malware on the e-mails that you are sending

 or TPG e-mail server has detected that your account is sending message to a large number of recipients, you may get this issue.

 

You can follow the simple steps below to fix this issue:

 

1. Change you TPG account password online: https://www.tpg.com.au/home/myaccount

2. After changing the password Wait for 15-30 minutes before testing the mail.

 

 

Hope this will fix your issue,

Regards,

Sajal