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Billing and Overdue Account_URGENT URGENT

Level 2

I have been threatened with cancellation of service due to a billing eroor. I have updated my account information numerous times and each time I get an SMS telling me that the attempt was unsuccessful. No one is answering the phones or the caht. I need to speak with someone urgently to pay this apparent overdue account as soon as possible as this is urgent. 

Can someone form TPG please respnd to this Q in the least. I have tried to update my account with different cards, all which have more than enough funds to pay.