Been getting no real help and being told the same thing over and over again by multiple TPG support agents - "The outage is cleared, let me check the connection... oh it's still dropping and not working"
I am fed up with being tossed around in circles. I need someone to address this problem PROPERLY or to actually send a technician over to check the fault in my line.
Update - have not heard from TPG. After browsing through some other discussions on this forum, it seems that unfortunately many others are having the same experience.
I have decided as of today, to terminate my services with TPG, as I have extended my patience more than enough and have doubts they are willing to resolve this problem.
I went on the "billing & customer service live chat" to notify them I want to cancel. The first customer service agent acknowledged my decision and told me to wait on the line, while he transfers me to an account specialist... waited an hour on the line... no response.
So I queue up again in the live chat and get through to another customer service agent. No response at all.
I am now queuing for the THIRD time, and will update you guys if I do get through.
Feel free to see the receipts of both chats attached below.
Update - third time unlucky. Got disconnected by a staff member before I even got through.
Now I can't even cancel my account?
Not cool, TPG. I will be lodging a complaint with the Telecommunications Industry Ombudsman as well as reporting to the ACCC.