Bull**

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Level 1
Had no internet for 3 weeks and can’t contact tpg in any way shape or form.

Someone please contact me before I take this further
2 REPLIES 2
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Moderator

Hi@,

 


Please PM me your TPG username, CID or mobile phone number so I can look at your service.

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Moderator

Hi, 

I am sorry about your downtime, 

the fastest way to do move home doing it online 

 

please find a guide below, if you still got issues, PM me

I can escalate someone, but doing it online faster

 

 

Hi @Body,

Welcome to TPG Community!

 

please follow steps, it is much easier and after 

 

 

 

Step 1. Go to My Account at https://www.tpg.com.au/account

You will be required to enter your username and password.

Click "Moving Home".

 

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Step 2: Enter your new address and Check Availability

 

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Step 3: You will then be advised of the available service on your new location

 

 

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Step 4: Once you click here you will need to fill out all the details then click next.

We'll confirm which product is available at your new location and ask you to select a new plan.

 

Or, if we need more information to determine what services we can offer at your new location, we will ask for your details so our Moving Home Team can contact you to assist ASAP.

 

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Step 5: Registration Complete

After you've lodged your Moving Home request via My Account or through our specialist Moving Home team, you're all set! We'll keep you updated about the progress of your relocation through email and SMS.