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CAN'T TALK TO THE CASE MANAGER AT ALL THEY ARE TOO BUSY!

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Level 1a

BEEN TRIED TO CONTACTING THE CASE MANAGER FOR THREE WEEKS NOW. To a point, I was on a phone for 1 hour and finally, someone picked up the phone and I told him my account details and he just disappeared and hang up on me... now I have to call again. HE NEVER CALLS ME BACK TO FOLLOW UP. I ALSO BEEN CHATTING ONLINE EVERYDAY TO GET AN ANSWER... NO FOLLOW UP AND CALLS AT ALL... PLEASE CALL ME BACK TPG!