Hi @timeaway1 ,
Thanks for bringing this to our attention, I am sad to learn that you wish to cancel the service with us, drop me your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll have one of our Account Specialists to contact you tomorrow.
I have submitted the cancel my NBN service form last week
But your company still not processing it and trying to take my money
Please cancel my service ASAP.