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CONTINUOUS drop outs

Level 1
Our NBN constantly drops out and its beyond a joke. We have had a technician out and no answers as to why we've had so many issues for so long. It's been happening for over a year now and I just want answers. Weve had no support and no compensation for our constant connectivity issues.
1 REPLY 1
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Moderator

Hi @Potblack,

 

Welcome to the Community! 

 

Our sincerest apologies for the inconvenience. Please allow us the opportunity to help you out, we’d like to turn your experience around. 

 

We’ve searched for your account in our system via your Community details but have been unsuccessful in confidently verifying your details. Please send us your TPG account details via PM so we can take a closer look at your information and understand the best approach in reaching a resolution.  

 

For your reference, please see this link on  How do I private message (PM) in the community.

 

Cheers,