Welcome to the Community!
Our sincerest apologies for the inconvenience. Please allow us the opportunity to help you out, we’d like to turn your experience around.
We’ve searched for your account in our system via your Community details but have been unsuccessful in confidently verifying your details. Please send us your TPG account details via PM so we can take a closer look at your information and understand the best approach in reaching a resolution.
For your reference, please see this link on How do I private message (PM) in the community.