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Can't Send Emails from Outlook

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Level 1b

I can't send email, upon checking, below is the error encountered
Task 'XXXXXX@tpg.com.au - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User XXXXXXX@tpg.com.au is banned from using SMTP AUTH due to previous abuse'.

I already changed my password, and scanned for possible virus but still didn't solve my problem. Kindly advise. Thanks.

 

1 REPLY 1
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Moderator

Hi @manalyn ,

 

Thanks for raising this to us. if you have done all the troubleshooting available here ( Cannot Send Email Rejected by the Server/Banned from using SMTP )

 

Send us your account details (Username/Customer ID together with the e-mail address affected with the issue).

 

In case you need a reference:


How do I private message (PM) in the community 

 

I'll wait for your response, cheers!