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Can't answer incoming calls

Brauch
Level 2
All incoming calls go straight to voicemail. I get no notification
3 REPLIES 3
Angeli
Moderator

Hi @Brauch

 

Welcome to TPG Community! 

 

If this is a mobile service, we recommend to log on to your My Account and check if the voicemail feature is enabled. Here's a guide for you, https://support.tpg.com.au/mobile-voice-features#toc_0 

 

Feel free to send a private message with your TPG customer ID should you need further help. 


How do I private message (PM) in the community

 

Regards, 

Angeli
 

Brauch
Level 2
Thanks for your idea. My voicemail is good but still issues with incoming calls going straight to voicemail.
Angeli
Moderator

Hi @Brauch,

 

Please PM to us your TPG mobile number and we'll further look into it. 


How do I private message (PM) in the community

 

Regards, 

Angeli