TPG Community

Ask, answer and talk about our products

Can’t connect to internet

Level 1b
My ADSL service is not working anymore, I noticed that my Internet light is off though other lights are on.
What should I do?
1 REPLY 1
Moderator

Hi @JaneSolarwyse,

 

Welcome to the community!
 

I was able to pull up your account using your community details. I ran initial test, minimal dropout occurred and it shows your service is currently connected for 12h 8m.
 

I'd like to know if you still experience connection issue and what device(s) are affected.
 

Regards,