Welcome to the community!
I was able to locate your account using your community details. I ran initial tests on your service and it shows no connection to our Network.
What trouble shooting have you done so far? Try to reconfigure your router by following this troubleshooting below.
How to setup Netcomm NF12.
In case it won't change anything I will need to arrange a call from one of our Technicians for further test and investigation.
Tell me how it will go. Cheers!