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Hi @Jennicole44
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
Regards,
Karl
Do you mind updating us with what happens with this? A lot of these threads seem to get whisked away into private messages and I would like to know how and if your issue gets resolved.