TPG Community

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Cancel internet

Level 1

Why is there no simple form to cancel internet online?

 

I don't want to have to wait for an opperator to call me to have them try and upsell me and convince me not to switch.

 

I know the answer to my question - you don't want to make it easy for people - because it's not financially profitable. It doesn't leave a very favourable memory of TPG if I want to join back again in the future.

1 REPLY 1
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Moderator

Hi @JTandGuy ,

 

Welcome to TPG Community!

 

We're sorry to read that you are cancelling your service with us. Due to security reasons, we do not divulge the cancellation process publicly as we normally discuss account related information and specific billing concerns on these processes.

 

There are different circumstances why a specific customer cancels a service. Furthermore, we do not want the account to be compromised; thus, we deal with this type of concern privately.

 

It will be best that you PM to us your TPG customer ID or account username along with your contact details (preferred callback number and time) and we'll have our Account Specialist to give you a ring and assist you further on this cancellation request.

 

We'll be waiting for your response.

 

Best regards!
Angeli_L