Welcome to the Community!
It's very unfortunate that you have decided to leave TPG. We'll be organizing a call from our Escalations Team to assist you with your request. Can you send me a PM with your best contact number and preferred time for a call?
For your reference: How do I private message (PM) in the community
Thanks for providing your contact details via PM. As discussed, we have raised a call back from our Escalations Team tomorrow (July 24) between 10AM-11AM VIC on the number you provided.
We've seen that you have been in contact with one of our Account Specialists via email and provided the details of your cancellation request.
Let us know should you require further assistance.