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Cancel my NBN service please

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Level 1
Level 1
Hi,
I would like to cancel my NBN service and i am unsure of the process i need to go through to do so. I tried calling to no avail so I decided to jump on here.
3 REPLIES 3
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Moderator

Hi @CR ,

 

Welcome to the community!

 

We're sad to know that you're considering to cancel the service with us. We're able to locate an account matching with your community details. To ensure we have the correct details please PM us your account details (Customer ID together with the address on file) also include your best contact number and preferred time. We'll have one of our Account Specialists contact you to discuss the details of cancellation.

 

In case you need a reference: How do I private message (PM) in the community 

 

Cheers!

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Moderator

Hi @CR ,

 

Thanks for sending me your details. Please expect a call from one of our Account Specialists tomorrow between 3:30-5PM AEDST. Make sure to keep your mobile phone available and let us know how it will go.

 

Cheers!

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Moderator

Hi @CR ,

 

We've seen that you have been in contact with one of our Account Specialists and provided information about the account. Let us know should you require further assistance.

 

Cheers!