I have attempted to contact TPG both on phone, and chat, and email with no success. Yesterday I waited for my call to be answered for over 5 hours while listening to the automated message!! I have also sent numerous emails and tried the chat which is ALWAYS busy.
Ever since the NBN was installed two months ago, my internet has not worked!! So I have been paying for a service that doesn't even work. THis along with the appauling customer service is the reason for my cancellation.
I am not in a contract with TPG (thank god) and I will be escalting with the ACCC Telecommunicatons Ombudsman. See this as yet another notification from me that I am cancelling my NBN with TPG.