Welcome to the community!
I am sorry to know that you're considering to cancel your service with us. I would like to arrange a call from one of our Account Specialists to discuss details of your request. Feel free to drop me your best contact number and preferred time.
In case you need a reference: How do I private message (PM) in the community
Thanks for sending me your details.
I passed this to one of our Accont Specialists to discuss details of your request. Please expect a call from them after 5PM AEDST.
Let me know how it will go and should you require further assistance.
One of our Account Specialists tried to call you yesterday unfortunately no avail.
They sent you an email about your request, feel free to respond to the email for further assistance.
Let me know if there is anything I can assist you with.