Cancel online moving request

[kyloteegs88]

I went through the move request form online this morning and was looking for a move date option and while trying to find that it submitted the form.

I was trying to be proactive because it said it could take up to 10 business days and I need it active when I move apartment. But it looks like it will cancel my current apartment internet before we move now. Due to restrictions I need the internet for working from home.

Does anyone know how to cancel these requests. I've tried calling but got nothing after being on hold for over an hour

[Anonymous]

Hi @kyloteegs88 ,

Thanks for raising this to us. Send me your account details (Username/Customer ID and complete address on file) together with your best contact number and preferred time. We'll have one of our Account Specialists contact to provide assistance to cancel the request for service relocation.

In case you need a reference: How do I private message (PM) in the community 

Regards,

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@kyloteegs88 wrote:
I went through the move request form online this morning and was looking for a move date option and while trying to find that it submitted the form.

I was trying to be proactive because it said it could take up to 10 business days and I need it active when I move apartment. But it looks like it will cancel my current apartment internet before we move now. Due to restrictions I need the internet for working from home.

Does anyone know how to cancel these requests. I've tried calling but got nothing after being on hold for over an hour

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[vmgz]

Hello @Anonymous, I have the exact same issue. I'll move only on 28/11 but my internet connection has already changed to my new address.
I have lodged a request to cancel the moving request via phone support but it didn't help as I have lost my internet connection today.
Can you please help me? I'm working from home, I can't wait almost two weeks to have my connection back.

[Riezl]

Hi @vmgz, we sincerely apologise for the inconvenience this has caused you and we'd like to help get to the bottom of this. Please send us a private message with your TPG Customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community