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Cancel online moving request

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Level 1
I went through the move request form online this morning and was looking for a move date option and while trying to find that it submitted the form.

I was trying to be proactive because it said it could take up to 10 business days and I need it active when I move apartment. But it looks like it will cancel my current apartment internet before we move now. Due to restrictions I need the internet for working from home.

Does anyone know how to cancel these requests. I've tried calling but got nothing after being on hold for over an hour
1 REPLY 1
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Moderator

Hi @kyloteegs88 ,

 

Thanks for raising this to us. Send me your account details (Username/Customer ID and complete address on file) together with your best contact number and preferred time. We'll have one of our Account Specialists contact to provide assistance to cancel the request for service relocation.

In case you need a reference: How do I private message (PM) in the community 

 

Regards,

 


@kyloteegs88 wrote:
I went through the move request form online this morning and was looking for a move date option and while trying to find that it submitted the form.

I was trying to be proactive because it said it could take up to 10 business days and I need it active when I move apartment. But it looks like it will cancel my current apartment internet before we move now. Due to restrictions I need the internet for working from home.

Does anyone know how to cancel these requests. I've tried calling but got nothing after being on hold for over an hour