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Cancelation of my NBN progress

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Level 1
I cancled TPG NBN booking but it is keeping progress. The modem is dispatched and the installer texted me to get a schedule. I already chosen another NBN provider. I also called TPG customer centre 2 times. What should I do? I do not want to progress TPG NBN.
1 REPLY 1
Moderator

Hi @cooking94,

 

Welcome to TPG Community!

 

We have located the account using your community details and we regret to know that you have decided to cancel the service.

 

We can see that you have been in touch with our Accounts Team and was advised about the process.

 

This has been raised to our Escalations Team and we'll make a follow up.

 

You will receive a confirmation via email regarding your request.

 

Should you have further queries, feel free to message us. Thank you.