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Cancellation before installation

Aveskkale28
Level 2
I have pre ordered nbn from tpg but thing is I am moving house now and the houses I’m moving has already a internet connection. So I would like to cancel it and tomorrow is installation date
1 REPLY 1
Riezl
Moderator

Hi @Aveskkale28,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that you have been in touch with one of our account specialists. As advised, we are unable to withdraw the order as the installation is scheduled for today and you will receive further updates via email once it is completed.

 

Should you need any assistance, feel free to drop us a message. Thank you.