Cancellation of 5G

allenchan256
Level 2
Hi,

I would like to make a cancellation of my recent 5g broadband plan. I was very unsatisfied with the speed and stability. No matter at what time of the day , the speed does not even reach 10 mbps (my plan is a 100mbps tier ). Furthermore, even at good days when it does reach 90mbps, the connection is so unstable, I was getting constant ping spikes. Loading videos and online games was not a pleasant experience. So I am cancelling my service, I cannot find any cancellations option in my account! And no one is picking up my phone call. This is nothing but utter disappointment.

Regards,
Allen Chan
1 REPLY 1
Shane
Moderator

Hi @allenchan256 ,

 

I am sad to learn that you wish to cancel the service with us. Could you shoot us a PM with your details so we can coordinate this with our Account Specialists Team and have them contact you to provide details of the procedure.

How to send a PM? 

 

Regards,
 

Hi,

I would like to make a cancellation of my recent 5g broadband plan. I was very unsatisfied with the speed and stability. No matter at what time of the day , the speed does not even reach 10 mbps (my plan is a 100mbps tier ). Furthermore, even at good days when it does reach 90mbps, the connection is so unstable, I was getting constant ping spikes. Loading videos and online games was not a pleasant experience. So I am cancelling my service, I cannot find any cancellations option in my account! And no one is picking up my phone call. This is nothing but utter disappointment.

Regards,
Allen Chan