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Cancellation of FTTB Service and Disappointing Customer Service

Level 2


I have been on the online chat 5 different times, waiting, got answered 2 times (other three chat was closed by staff with no explanation) and those two times the staff member said “I will connect you with our specialist” and then closed the chat! I have not received any responses to my emails below, no contact whatsoever.


I have moved from my residence where the service was used. I had paid until the 5th April and wished for it to end there. But they have taken out payment for the next cycle, which I did not want to do and have been trying to stop for over two weeks.


I wish to please be refunded that last automatic payment and for the service to finish now.


Thank you in advance for the help.